About the Role

• Provides timely support to customers and dealers via email and phone in relation to price and 
  stock availability 
  • Provides first level technical support to customers or redirects to the appropriate technical 
  staff. 
  • Enters daily orders in an accurate and timely manner into the ERP (EPICOR). 
  • Assist with monitoring back orders to ensure they are released in a timely manner. 
  • Actively involved in resolving customer issues and complaints. 
  • Processes credit claims for retailers and enter RMAs into the ERP 
  • Assists customers/dealers and end users with courier tracking and consignment queries. 
  • Assists with general reception duties as required. 
  • Refers account application enquiries to the Credit department. 
  • Undertakes training in accordance with development and compliance programs 
  • Any other duties as directed.

About You

• 3+ years of practical industry experience in customer service role or similar 
• Outbound sales experience an advantage. 
• Knowledge of CB communications and maritime safety equipment or MATV is an advantage 

• Excellent data entry skills 
• Demonstrated ability to work in a team environment and get along with work colleagues. 
• Organised and detail-oriented, able to meet deadlines. 
• Proficient in using MS office products and ERP systems such as EPICOR 

What we offer:

• Competitive Salary package 
• We have a family feel - our work culture is all about feeling safe and connected 
• We support your education through training programs and an online learning management system, where you can access a library of courses even outside of work for personal and professional development 
• We have an employee assistance program available to all GME employees and their immediate family members
• We offer a generous referral program
• We are proud of our great workplace culture with initiatives such as Casual Fridays and activities like table tennis
• We hold events that bring us together to mark significant occasions and celebrate diversity such as Birthdays, Diwali celebrations, the Biggest Morning Tea to support the Cancer Council, and many more
• We partner with charitable organisations such as Beyond Blue and the McGrath foundation to support the community and give back
• We have a great location with FREE PARKING, right off the motorway and close to local shops

Join GME to work for a company with a shared purpose.

If you feel you meet the criteria and would like to be a part of the GME team, please click apply now and attach your CV!